Outvoicing…finance with integrity

Despite the fact that Glasshouse works mostly in the CSR arena, we have no thought-through CSR approach ourselves... ...

March 16, 2007

Despite the fact that Glasshouse works mostly in the CSR arena, we have no thought-through CSR approach ourselves…

Given that CSR should be brand-consistent, and grounded in the core product…here’s my thought for the day.

My first thought was simply that we should share our diaries directly with clients so they could both see the time we are spending, and also block time directly. Quite radical..but not radical enough.

I have a better idea.

What if…

…we inverted our billing-process to be genuinely client-centric.

Instead of the client raising a ‘purchase order’, we would raise a ‘sales-request’, outlining the
outcomes we have achieved against a given project.

The instead of us raising an in-voice against our purchase order they raise an ‘out-voice’ – a statement of their interpretation of the benefits received, together with a cheque for the value perceived…

Imagine the chaos!



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