Keep Calm. Carry on. Go bust.

Note to shareholders: "In 2012 we hope not to shrink, by instinctively guessing what our customers want and gambling ...

March 7, 2012

Note to shareholders:

“In 2012 we hope not to shrink, by instinctively guessing what our customers want and gambling on a portfolio of more than 100 incremental improvement projects reflecting well-established management priorities.  To support this diversified innovation strategy, we will invest in a variety of tools to generate unprecedented levels of data which we will store in secure organisational silos until such time as they may be useful.  We will foster a climate of mutual consultation and multi-stakeholder project oversight without meddlesome intervention.  In our ongoing quest for middle management accountability, we will ruthlessly scrutinise the business case for any substantive change and so avoid any unnecessary disruption to customers’ experience. To fuel this strategy we will cut unnecessary operational resources which may undermine trust by engaging in direct customer interaction. We will promote internal dialogue through the latest social media techniques to ensure that the whole organisation can engage in debating the future direction of the business, thus creating a collective accountability for the inexplicable inertia which has arisen as a result of the challenging economic environment.”

We are living through a plague of undecision…grrr…

Tagged as: undecison



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